E-Verify has announced a new address which must be used by employers when mailing photos to DHS for case resolution. The photo matching process in E-Verify occurs automatically when an employee presents a green card or employment authorization document. If the photo presented by the employee does not match the photo in E-Verify, employers are instructed to notify the employee, and if he/she contests, to send a copy of the photo document to DHS.

This can be accomplished in two ways: (1) the employer can scan and upload a copy of the photo document (file must be in GIF format and be no larger than 1.5 megabytes) or (2) send a copy of the photo along with the DHS referral letter to the following new address:

U.S. Citizenship and Immigration Services
10 Fountain Plaza, 3rd Floor
Buffalo, NY 14202
Attn: Status Verification Office – Photo Tool

The E-Verify photo tool is currently available for both direct employers and designated agents (as of this month). The photo tool will also be made available to web services users who are using a third-party  electronic I-9 and E-Verify system, although there has been no requirement or deadline imposed by DHS for those employers to utilize it yet.